OnePlus has taken the bold move and announced the lifetime warranty for the green line issue for all the OnePlus smartphones. This is something that has been faced by most smartphone users nowadays but only OnePlus stands in confidence and shows dedication to their users. It also showcases the commitment to quality and customer satisfaction. Let’s dive into the depth of the issue and the company’s steps towards solving this issue.
What is the Green Line Issue?
The Green line issue is a defect in the display where a vertical green line appears on your screen. It is often attributed to hardware malfunctions, and sometimes it can arise after software updates. This problem has been seen in many smartphones including Samsung, Xiaomi, and OnePlus.
CEO’s Statement on Lifetime Warranty
The CEO of OnePlus India, Robin Lui said” OnePlus is the first brand to offer a lifetime warranty against green line issues for Indian users, showcasing our confidence in our technology and our user-first approach”.
Scope of this Warranty
OnePlus’s new policy ensures free and unlimited screen replacement for eligible devices. Users who have encountered green line issues on their OnePlus smartphones can visit the authorized service centers to get a free screen replacement. Even if you have purchased a OnePlus smartphone from an online store then don’t worry because this service is applicable for them also.
OnePlus also confirmed that there are no hidden charges associated with this procedure. However, the Company will not cover any devices that are caused by human error or external factors. The service is only for Indian users, so if you are from out of India then this service does not apply to you.
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OnePlus Commitment to the Customers
After this, we can say that OnePlus stands out to provide an after-sales service to the customers. The green line was causing the main issue for the user and OnePlus came up with a new lifetime warranty program which is actually good and should be learned by other brands too. OnePlus is setting a new benchmark in the smartphone industry with this proactive approach by ensuring a seamless and worry-free experience.
Conclusion
A customer always demands accountability from manufacturers and an initiative like this will build a customer and brand relationship. OnePlus’s decision to offer free and unlimited screen replacements will also build a loyal customer base. This offer is only available in India as of now, hope OnePlus will make this available for Nepali users as well because many customers are facing the Green Line Issue here in Nepal as well.
